Disruptive Individuals

Safety Considerations for Faculty, Staff, and Students

Who is a disruptive individual?

• An individual who makes threats of physical harm to you, others, or themselves.
• An individual who behaves in a bizarre manner or exhibits unstable behavior patterns.
• An individual who appears to be intoxicated or under the influence of a controlled substance.

What action should I take?

• Contact Campus Police at 774-3111 from a cell phone or 772-7791.
• Give your name and campus location with a brief explanation of the situation.
• Take note of the individual's age, personal appearance, clothing, vehicle, or any other information that would help identify the individual.

Express your authority with non-verbal cues

• Sit or stand erect.
• Square your shoulders.
• Smile and make eye contact.
• Speak clearly and distinctly.
• Maintain a constant voice volume—not too loud.

 Cues to avoid

• Do not touch your face.
• Observe the individuals personal space—do not stand too close.
• Do not touch the person.
• Do not slouch, glare, or sigh at the individual.

 Anger Management Tactics

• Get their attention: Use their name. Ask them to sit down.
• Acknowledge their feelings: Paraphrase what they say so they will know you are listening.
• Get them moving: Offer a chair, move them to a private area if possible.
• Offer assistance: Use the word “we” to include them in the solution process.
• Tell them exactly what you can do for them and when.
• Offer an alternative if appropriate.
• Advise co-workers of the potential problem if possible.
• Call for aid immediately if you sense the situation is getting out of hand.