SWOSU > Resources > Policies > Business Affairs > Bursar > Collection Agency Policy

Collection Agency Policy

Section I

Purpose

To ensure the efficient pursuit of collection of money owed to the University.

Section II

Procedure

1. Account holders with outstanding balances are sent bills after each semester ends. The message on the statement reminds the account holder to pay promptly to avoid having the account turned over to a collection agency.
2. If an account is still unpaid after two weeks, the account will be assigned to the University's first collection agency. The collection agency will start a letter writing campaign to the account holder. The letters are sent every two weeks for a total of six to seven letters. The text of the letters urge the account holder to pay or contact the University.
3. If the account holder does not respond to the letters the account is turned over to the University's second collection agency for further efforts to collect the account.
4. Accounts may also be forwarded to the OTC warrant intercept program for collection.