Below are the steps for a student to follow should he/she have a complaint with an instructor, an advisor, scheduling or other issues.
- If a student has a problem with an instructor, he/she should first speak to the instructor directly. In many circumstances, a miscommunication can be cleared in that manner before proceeding.
- If the problem was not resolved by speaking to the instructor, or the student does not feel comfortable doing so, the student should schedule an appointment with his/her advisor. Student advisors can be identified by logging into Self Service. Advisors are generally assigned according to major areas and are available to help students through email or in-person meetings during advisor’s office hours.
- If the problem was not resolved by speaking to the instructor and/or student advisor, the next step is to send an e-mail and/or schedule an appointment with the Department Chair. The Chair for the Department of Business is Dr. Holly McKee, holly.mckee@swosu.edu ; The Chair for the Department of Computer Science is Dr. Patsy Parker, patsy.parker@swosu.edu ; The Chair for the Department of Engineering Technology is Mr. Nathan Brooks, nathan.brooks@swosu.edu .
- If the problem is still not resolved, send an e-mail or schedule an appointment with the Everett Dobson School of Business and Technology Associate Dean, Dr. Patsy Parker. Dr. Parker can be reached by e-mail at patsy.parker@swosu.edu, in STF 335, or by phone at 580.774.3284.
- If the problem is still not resolved, send an e-mail and/or schedule an appointment with the SWOSU College of Professional and Graduate Studies Dean, Dr. Chad Kinder. Dr. Kinder can be reached by e-mail at chad.kinder@swosu.edu, in HEC 105, or by phone at 580.774.3790.
- Should the problem still lack resolution, send an e-mail and/or schedule an appointment with the SWOSU Provost for Academic Affairs, Dr. James South. Dr. South can be reached by e-mail at james.south@swosu.edu, in HAB 210-B, or by phone at 580.774.3771.
- As an additional option, students can see the SWOSU Dean of Students, Joshua Engle. Dean Engle can be reached by e-mail at Joshua.engle@swosu.edu, in STF 211, or by phone at 580.774.3767, or the Vice President for Student Affairs, Dr. Ruth Boyd, at ruth.boyd@swosu.edu, in HAB 208-B, or by phone at 580.774.7172.