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Employee Benefits


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United Healthcare

Senior Supplement Plan

Customer Care:

Phone: 1.800.851.3802

Hours of Operation:

8-8 in your local time zone, 7 days/week

Claims Address:

P.O. Box 30972
Salt Lake City, UT 84130-0972

Billing & Enrollment:

Phone: 1.800.591.9911
Fax: 1.414.615.4158
Email: ec_ov_eghp_be@uhc.com

Mailing address: P.O. Box 29650, Hot Springs, AR 71903

Hours of operation:

Enrollment: Mon-Fri 10:00 am-7:00 pm Central

Billing: Mon-Fri 8:00 am-7:00 pm Central

Website:

www.securehorizons.com
www.pacificare.com

Eligibility & Claims System:

RIMS

ID Card Example:

United Healthcare card frontUnited Healthcare card back

Pre-Enrollment Kit Contents:

  • Outer Mailing Envelope
  • Cover Letter
  • FAQ
  • Enrollment Form
  • Business Reply Envelope
  • Plan Summary
  • Vision Hardware Rider Flyer
  • Vision Exam Rider Flyer
  • Hearing Aid Rider Flyer
  • Hearing Exam Rider Flyer
  • Chiropractic Rider Flyer
  • Caregiver (if applicable)
  • Nurseline (if applicable)
  • Silver Sneakers (if applicable)
  • Easy Pay
  • Member Experience Flow Chart
  • Optum Suite (if applicable)

If sold with Part D Plan, additional contents:

  • PDP Cover Letter
  • PDP Summary of Benefits
  • PDP Limitations & Exclusions
  • PDP Enrollment Form
  • PDP Business Reply Envelope
  • RDS RBS Insert
  • Formulary

Post-Enrollment Kit Contents:

  • Outer Mailing Envelope
  • Welcome Letter
  • Privacy Notice
  • Certificate of Coverage
  • Endorsement to Certificate of Coverage
  • Schedule of Benefits
  • Vision Exam Rider
  • Vision Materials Rider
  • Chiropractic Rider
  • Hearing Exam Rider
  • Hearing Aid Rider

11/11/2009

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The Focus Is You