Student Complaint Procedures

Follow these steps if you have a complaint with an instructor, an advisor, scheduling or other issues.

1. If a student has a problem with an instructor, he/she should first speak to the instructor directly. In many circumstances, a miscommunication can be cleared in that manner before proceeding.
2. If the problem was not resolved by speaking to the instructor, or the student does not feel comfortable doing so, the student should schedule an appointment with his/her advisor. Student advisors can be identified by logging into Self Service. Advisors are generally assigned according to major areas and are available to help students through email or in-person meetings during advisor’s office hours.
3. If the problem was not resolved by speaking to the instructor and/or student advisor, the next step is to send an e-mail and/or schedule an appointment with the Department Chair.
   The Chair for the Department of Business is Dr. Trisha Wald;
   The Chair for the Department of Computer Science is Dr. Karen Sweeney;
   The Chair for the Department of Engineering Technology is Ms. Cindi Albrightson.
4. If the problem is still not resolved, send an e-mail or schedule an appointment with
   Everett Dobson School of Business and Technology Associate Dean
   Dr. Patsy Parker | STF 335 |580.774.3284
5. Should the problem still lack resolution, send an e-mail and/or schedule an appointment with
   SWOSU Provost for Academic Affairs
   Dr. Joel Kendall | HAB 210-B | 580.774.3771
6. As an additional option, students can see
   SWOSU Acting Dean of Students
   Jordan Selman | STF 211 | 580.774.3767
   Vice President for Student Affairs
   Dr. Patsy Parker, | HAB 208-B | 580.774.7172